Aaron S Surty

Title: Innovations by Aaron S Surty

Introduction

Aaron S Surty is a notable inventor based in Toronto, Canada. He has made significant contributions to the field of telecommunications, particularly in the development of graphical user interfaces for contact center routing strategies. With a total of 6 patents to his name, Surty's work has had a considerable impact on how contact centers manage interactions.

Latest Patents

One of Surty's latest patents is a system and method for composing a routing strategy for a contact center via a graphical user interface. This innovative interface provides a variety of selectable blocks and a workspace for assembling these blocks. Each block is associated with specific logic for managing interactions within the contact center. The processor in this system receives identification of a block and its location in the workspace, placing it accordingly. It generates the routing strategy based on the arrangement of blocks and their relative positions. Additionally, the processor stores a layout of the blocks as a routing diagram for the strategy and activates it for managing inbound interactions.

Career Highlights

Throughout his career, Aaron S Surty has worked with prominent companies, including Genesys Telecommunications Laboratories, Inc. His experience in these organizations has allowed him to refine his skills and contribute to innovative solutions in the telecommunications sector.

Collaborations

Surty has collaborated with notable professionals in his field, including David Beilis and Leonid Leon Vymenets. These collaborations have further enriched his work and expanded the scope of his inventions.

Conclusion

Aaron S Surty's contributions to the field of telecommunications through his innovative patents and collaborations highlight his role as a significant inventor. His work continues to influence the way contact centers operate and manage interactions effectively.