Trademarks = 20

Forward Citations = 50

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7 inventors (with patents filed for the assignee):

Eric H Weiss (6 out of 7 patents)

Andrew Volpe (5 out of 8 patents)

Thaddeus R F Fulford-Jones (4 out of 4 patents)

4. Andrew Fromm (2 out of 2 patents)

5. Dennis Ehrich, Jr (2 out of 2 patents)

6. Robert Luedeman (1 out of 4 patents)

7. Joe Cardador (1 out of 1 patent)

6 patents: Sort by Forward Citations

1. 10726431 - Consumer analytics system that determines, offers, and monitors use of rewards incentivizing consumers to perform tasks (2020-07-28),

2. 10572887 - Electronically capturing consumer location data for analyzing consumer behavior (2020-02-25),

3. 9727884 - Tracking brand strength using consumer location data and consumer survey responses (2017-08-08),

4. 9589270 - Electronically capturing consumer location data for analyzing consumer behavior (2017-03-07),

5. 9576295 - Adjusting a process for visit detection based on location data (2017-02-21),

6. 9165304 - Analyzing consumer behavior using electronically-captured consumer location data (2015-10-20),

Company Overview

Service Management Group, Inc. (SMG) is a leading customer experience management company that helps businesses improve their customer satisfaction and loyalty. With over 30 years of experience, SMG offers a comprehensive suite of solutions including feedback collection, analytics, and actionable insights. Their innovative approach helps companies across various industries gain a competitive edge by delivering exceptional customer experiences.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 6 2026

6 Patents

#94 in Kansas City, MO

#645 in Missouri

#44,949 in US

Kansas City, MO, United States of America

Service Management Group, Inc.

Forward Citations = 50

7 inventors:

Eric H Weiss (6 out of 7 patents)

Andrew Volpe (5 out of 8 patents)

Thaddeus R F Fulford-Jones (4 out of 4 patents)

4. Andrew Fromm (2 out of 2 patents)

5. Dennis Ehrich, Jr (2 out of 2 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Service Management Group, Inc.. Retrieved from https://idiyas.com/company/service-management-group

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]