The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 10, 2013
Filed:
Apr. 12, 2011
Kenneth D. Tuchman, Cherry Hills Village, CO (US);
Bruce A. Sharpe, Aurora, CO (US);
Henry D. Truong, Chelmsford, MA (US);
Alan B. Rahn, Highlands Ranch, CO (US);
Kenneth D. Tuchman, Cherry Hills Village, CO (US);
Bruce A. Sharpe, Aurora, CO (US);
Henry D. Truong, Chelmsford, MA (US);
Alan B. Rahn, Highlands Ranch, CO (US);
TeleTech Holdings, Inc., Englewood, CO (US);
Abstract
According to one aspect, a first request is received at a services application programming interface (API) of a support center from a first user for a first product provided by a first client. A second request is received at the services API of the support center from a second user for a second product provided by a second client. A first knowledgebase (KB) associated with the first client and a second KB associated with the second client are identified. A third KB that contains information common to the first product and the second product is identified. The first KB and the third KB are enabled to be accessible by a first agent assigned to provide support services of the first product. The second KB and the third KB are enabled to be accessible by a second agent assigned to provide support services of the second product.