The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2011
Filed:
Jan. 26, 2007
Timothy Silvera, Elizabeth, CO (US);
Trevor Norcross, Denver, CO (US);
Eric Buhring, Parker, CO (US);
Keith Pelletier, Parker, CO (US);
Timothy Silvera, Elizabeth, CO (US);
Trevor Norcross, Denver, CO (US);
Eric Buhring, Parker, CO (US);
Keith Pelletier, Parker, CO (US);
Teletech Holdings, Inc., Englewood, CO (US);
Abstract
In embodiments, the present invention relates to methods and systems for monitoring performance of employees, contractors and other agents employed to perform tasks on behalf of a company, business organization or other entity. In an embodiment, the present invention involves defining performance metrics that relate to achievement values. The achievement values are associated with defined performance levels. Performance statistics that relate to an agents performance are collected and compared to the achievement values to characterize an agent's performance within one of the performance levels. The performance level achieved by an agent and the compensation of the agent are graphically displayed, and in some embodiments used to determine compensation adjustments.