The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 30, 2010
Filed:
Sep. 25, 2000
Andrew D. Flockhart, Thornton, CO (US);
Richard B. Hull, Morristown, NJ (US);
Gregory L. Anderson, Colleyville, TX (US);
Bharat Kumar, Belle Mead, NJ (US);
Kevin George Irwig, North Ryde, AU;
Andrew D. Flockhart, Thornton, CO (US);
Richard B. Hull, Morristown, NJ (US);
Gregory L. Anderson, Colleyville, TX (US);
Bharat Kumar, Belle Mead, NJ (US);
Kevin George Irwig, North Ryde, AU;
Avaya Inc., Basking Ridge, NJ (US);
Abstract
The present invention is directed to a method and system for routing contacts in a contact center based on a number of factors including the value or nature of items in an order of the customer associated with the contact. The invention is particularly useful in E-commerce web-sites in which electronic orders are generated by the customer.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile