The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 23, 2010
Filed:
Aug. 31, 2004
Michael Peters, Downers Grove, IL (US);
Mike Hollatz, Huntley, IL (US);
Jeffrey Hodson, Wheaton, IL (US);
Joseph Steinlicht, Glen Ellyn, IL (US);
Michael Peters, Downers Grove, IL (US);
Mike Hollatz, Huntley, IL (US);
Jeffrey Hodson, Wheaton, IL (US);
Joseph Steinlicht, Glen Ellyn, IL (US);
Aspect Software, Inc., Lombard, IL (US);
Abstract
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.