Systems and methods for facilitating coordination of drive-up returns

Abstract

Disclosed are techniques for providing drive-up returns at a retail environment. A method includes receiving, from a customer device, selection of an item to return as a drive-up return, receiving, from the customer device, user input at a later time indicating that a customer associated with the device is on their way to the retail environment, populating a data file with information about the item to return and the customer, including the customer's current location, transmitting, to an employee device, the data file that causes the employee device to display a first graphical user interface (GUI) including a list of drive-up returns for arriving customers, receiving, from the employee device, selection of a control to handle the return for the customer, receiving, from the customer device, user input indicating the customer arrived, and providing, to the employee device, instructions to display a second GUI for performing the drive-up return.