Yuchien Chen

Title: Yuchien Chen: Innovator in Web-Based Call Management Solutions

Introduction

Yuchien Chen, an accomplished inventor based in Colorado Springs, CO, holds a total of three patents. His innovative contributions primarily focus on enhancing call management systems through web-based technologies. With a solid background in the telecommunications industry, Chen's inventions reflect his commitment to improving customer accessibility and operational efficiency in call centers.

Latest Patents

Yuchien Chen's latest patent is titled "Integrated Customer Web Station for Web-Based Call Management." This invention encompasses a web-based call routing management workstation that empowers authorized customers to control toll-free routing and monitor call center status efficiently. The architecture features one or more web servers located in a firewalled demilitarized zone (DMZ), which provides a secure communication medium between customer workstations and enterprise back-end applications.

The system allows customers to create and manage call-by-call routing rules using any workstation with Internet access and a compatible web browser. It includes functionalities for testing and debugging customized rules within a simulated environment. Additionally, users can provision hierarchies for their businesses, create and modify agent pools, manipulate capacity tables, define quota schemes, and schedule tables, all accessible via the web-enabled workstation. The invention further enables customers to view near real-time call center statistics, run reports on provisioning and statistical data, and extract data for advanced analysis. It also supports foreign language options and branding features on a user-friendly graphical interface, ensuring that the call manager functionalities are secure and accessible from anywhere in the world.

Career Highlights

Throughout his career, Yuchien Chen has made significant strides in the telecommunications sector. He has worked with notable companies such as MCI, Inc. and WorldCom, Inc., where he honed his skills and expertise in developing innovative telecommunications solutions. His patents have not only contributed to his professional reputation but have also markedly advanced the field of call management.

Collaborations

Yuchien Chen collaborated with talented individuals like Thomas Baker and Susan L. Chaffee, fostering a creative environment that led to the development of impactful technologies. These partnerships have played a crucial role in shaping the innovations that Chen has brought to life, reflecting the collaborative spirit essential for success in the tech industry.

Conclusion

Yuchien Chen stands out as a prominent figure in the realm of web-based call management solutions. His inventive spirit has led to advancements that enhance the efficiency of call centers while providing users with unprecedented control over their communications. As he continues to innovate, the impact of his work will undoubtedly resonate throughout the telecommunications industry.