Company Filing History:
Years Active: 2022-2024
Title: Yoon Seok Pea: Innovator in Online Customer Assistance
Introduction
Yoon Seok Pea is a notable inventor based in Yong-In, South Korea. He has made significant contributions to the field of online customer assistance, holding 2 patents that showcase his innovative approach to enhancing customer service experiences.
Latest Patents
One of Yoon Seok Pea's latest patents is an intelligent system for online customer assistance. This computer-implemented system comprises a user interface, a memory storing instructions, and at least one processor. The processor is configured to execute instructions to receive a request for assistance from a customer via the user interface. It identifies at least one last-ordered product and aggregates customer-specific information, including one or more previously-ordered products and product delivery information. Furthermore, the processor determines an action pattern of the customer for the last-ordered product, assigns a priority to the order, and determines a response based on that priority. The response is then provided to the customer via the user interface.
Career Highlights
Yoon Seok Pea is currently employed at Coupang Corporation, a leading e-commerce company in South Korea. His work focuses on developing systems that improve customer interactions and streamline the assistance process.
Collaborations
Yoon collaborates with talented coworkers, including Gi Yong Gil and Jae Young Park, who contribute to the innovative projects at Coupang Corporation.
Conclusion
Yoon Seok Pea's contributions to online customer assistance through his patents reflect his commitment to improving customer service technology. His work continues to influence the way companies interact with their customers, making him a significant figure in the field of innovation.