Yilan Hu

Title: Yilan Hu - Innovator in Auto-Solution Help Desk Technology

Introduction

Yilan Hu is a notable inventor based in Shanghai, China. He has made significant contributions to the field of technology, particularly in the area of automated solutions for help desk services. His innovative approach aims to enhance user experience by streamlining the process of addressing technical issues.

Latest Patents

Yilan Hu holds a patent for an "Auto-solution help desk advisor." This system includes a processor that executes instructions stored in memory to implement an auto-solution advisor on a server. The auto-solution advisor receives a current help request that describes a problem with a computer application or computing device in lay language. It determines whether the current help request is textually similar to a previous help request for a previous problem. Based on the similarity, the auto-solution advisor assigns a known solution for the previous problem as the suggested solution for the current help request. This innovative technology has the potential to significantly reduce response times and improve customer satisfaction.

Career Highlights

Yilan Hu is currently employed at SAP SE, where he continues to develop and refine his innovative solutions. His work at SAP SE allows him to collaborate with other talented professionals in the field, contributing to the advancement of technology in business applications.

Collaborations

Some of Yilan Hu's coworkers include Qi Xu and Jian Sun. Their collaboration fosters a creative environment that encourages the development of cutting-edge solutions in technology.

Conclusion

Yilan Hu's contributions to the field of automated help desk solutions exemplify the impact of innovation in technology. His patent for the auto-solution help desk advisor showcases his commitment to improving user experience and efficiency in addressing technical issues.