The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 13, 2022
Filed:
Jan. 24, 2018
Sap SE, Walldorf, DE;
Qi Xu, Hangzhou, CN;
Jian Sun, Shanghai, CN;
Ting Wang, Shanghai, CN;
Yubo Mao, Shanghai, CN;
Changcheng Li, Shanghai, CN;
Yilan Hu, Shanghai, CN;
Yanlin Liu, Shanghai, CN;
SAP SE, Walldorf, DE;
Abstract
A system includes a processor that executes instructions stored in a memory to implement an auto-solution advisor on a server. The auto-solution advisor receives a current help request describing in lay language text a problem with a computer application or computing device, and determines whether the current help request is textually similar to a previous help request for a previous problem. Based on the similarity of the current help request to the previous help request, the auto-solution advisor assigns a known solution for the previous problem as the suggested solution for the current help request.