Yehiel Cohen

Yehiel Cohen is a prominent inventor based in Tel Aviv, Israel. He has made significant contributions to the field of workload management through his innovative patents. With a total of 3 patents, Cohen's work focuses on enhancing user communication efficiency.

Latest Patents

Cohen's latest patent, titled "Smart Capacity for Workload Routing," encompasses systems, methods, and computer program products that utilize smart capacity workload routing with workload modeling. This invention involves storing a workload model in memory that accounts for various factors associated with user communications. Each factor is linked to a measurement of workload. When a request is received, it includes information regarding one or more of these factors. This information is processed to identify a workload measurement for the requested user communication by comparing it to the stored workload model. An agent with available capacity to handle the request is then identified. A communication slot for this agent is activated, defined by the identified workload measurement, and the request is routed accordingly, updating the available workload capacity in the system.

Career Highlights

Cohen is currently employed at LivePerson, Inc., where he continues to develop innovative solutions in the realm of communication technology. His work has been instrumental in improving the efficiency of user interactions.

Collaborations

Cohen collaborates with notable colleagues, including Shlomo Lahav and Leor Gruendlinger, who contribute to the innovative environment at LivePerson, Inc.

Conclusion

Yehiel Cohen's contributions to smart capacity workload routing exemplify the impact of innovation in communication technology. His patents reflect a commitment to enhancing user experience through efficient workload management.