Company Filing History:
Years Active: 2022
Title: Yaxian Li: Innovator in Call Handling Optimization
Introduction
Yaxian Li is a prominent inventor based in Fremont, CA, known for his contributions to the field of artificial intelligence. He has developed innovative systems aimed at optimizing call handling in call centers. His work has significant implications for improving efficiency and service quality in customer support environments.
Latest Patents
Yaxian Li holds a patent for an "Artificial intelligence based call handling optimization." This patent describes systems and methods for optimizing call handling in a call center. The system is designed to obtain various agent demand variables and indications of available agents with specific skills. It generates a multi-skill routing matrix to address routing problems and deconstructs this matrix into band routing matrices. The system identifies the number of agents needed for each routing sub-problem by simulating various routing solutions and measuring quality metrics. This innovative approach enhances the effectiveness of call center operations.
Career Highlights
Yaxian Li is currently employed at Intuit, Inc., where he applies his expertise in artificial intelligence to develop advanced solutions for call handling. His work at Intuit has positioned him as a key player in the integration of AI technologies in customer service.
Collaborations
Yaxian has collaborated with notable colleagues such as Joseph B Cessna and Linxia Liao. These collaborations have contributed to the development of cutting-edge technologies in the field of call handling optimization.
Conclusion
Yaxian Li's innovative work in artificial intelligence and call handling optimization showcases his commitment to enhancing customer service efficiency. His contributions are paving the way for more effective call center operations, demonstrating the impact of technology on improving business processes.