Company Filing History:
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1 out of 12 
1 out of 1 Years Active: 2006
Title: Celebrating the Innovations of Yanira Marbella Bowen: A Pioneer in Interactive Voice Response Systems
Introduction: Yanira Marbella Bowen is an accomplished inventor based in South Pasadena, California. With a focus on enhancing customer service technology, she has contributed significantly to the field of interactive voice response (IVR) systems. Her patent has paved the way for more intuitive and efficient customer call management in various organizations.
Latest Patents: Bowen holds a patent for her invention titled "Telephone call processing in an interactive voice response call management system." This innovative technology allows customer call routing menus to focus on tasks customers need to complete, rather than the traditional corporate units. The system organizes menu messages based on frequently requested tasks, utilizing language that resonates with clients, ultimately improving the customer experience in service centers.
Career Highlights: Throughout her career, Yanira has been associated with notable companies, including SBC Technology Resources, Inc. and SBC Services, Inc. These experiences have enabled her to hone her skills in technology and innovation, contributing to advancements in communication systems that effectively meet customer needs.
Collaborations: Yanira has worked alongside talented colleagues such as Robert Randal Bushey and Ruth Elaine Lawrence. Their collaboration has likely fostered a creative environment that led to groundbreaking solutions in the realm of customer interaction technologies.
Conclusion: Yanira Marbella Bowen exemplifies the spirit of innovation with her developments in interactive voice response systems. Her patent demonstrates a commitment to improving customer service experiences, showcasing how inventive minds can change the way businesses interact with their clients. As technology continues to evolve, the contributions of inventors like Yanira will remain crucial to enhancing customer satisfaction and operational efficiency.