Company Filing History:
6 out of 2,009 
1 out of 14 Years Active: 2009-2018
Title: Innovations by Inventor Wilson Khaemba in Intelligent Call Routing
Introduction:
Wilson Khaemba is a notable inventor based in Newark, DE, recognized for his significant contributions to the field of intelligent call routing. With a remarkable portfolio comprising seven patents, Khaemba has developed innovative solutions that enhance the efficiency of call handling systems in collaborative environments.
Latest Patents:
One of Khaemba's latest patents is titled "System and method of intelligent call routing for cross sell offer selection based on optimization parameters or account-level data." This invention outlines an advanced apparatus and method for a call routing system, where the call service provider partners with multiple entities. This collaborative design enables greater efficiency through cost-sharing, allowing agents to manage calls across various businesses. The system utilizes demographic data to facilitate cross-selling opportunities and proactive customer service. Furthermore, it employs a centralized bank of Interactive Voice Response (IVR) units, reducing unnecessary routing inefficiencies. With a central server interfacing with long-distance providers, the system develops strategic routing and load balancing to ensure optimal call distribution among geographically separated call centers.
Career Highlights:
During his career, Wilson Khaemba has significantly impacted the financial sector by working with prestigious institutions, including JPMorgan Chase Bank, N.A. His experience in a high-stakes environment has undoubtedly influenced his innovative thought processes and propelled his work in developing groundbreaking patent solutions.
Collaborations:
Khaemba has also collaborated with talented colleagues such as Lizhi Ma and Shane P. Pederson. These partnerships reflect the collaborative spirit essential in driving innovation and demonstrating the value of teamwork in technological advancements.
Conclusion:
Wilson Khaemba represents the spirit of innovation through his impactful patents in call routing systems. His work continues to influence how businesses optimize customer interactions, making him a key figure in the realm of technological advancements in communications. As he builds on his legacy, Khaemba's inventions are likely to shape the future of customer service strategies, thanks to his commitment to innovation and excellence.