Company Filing History:
Years Active: 2006
Title: The Innovations of William R Lewis, Jr.
Introduction
William R Lewis, Jr. is an accomplished inventor based in Ellicott City, MD (US). He has made significant contributions to the field of contact center technology. His innovative approach has led to the development of a unique system that enhances the efficiency of handling multiple media types in contact centers.
Latest Patents
William R Lewis, Jr. holds a patent for a "Contact center system capable of handling multiple media types of contacts and method for using the same." This patent describes a contact center system that employs a plurality of agent workstations. The system includes a queuing component capable of receiving contacts of different media types, such as telephone calls, e-mails, facsimiles, web chat, and voice over internet protocol. It maintains these different media types in a common queue while awaiting routing to the agent workstations. The routing component routes the queued contacts to agents based on various criteria. Additionally, the system features a media changing component that can change the media type of any contact, ensuring flexibility in handling communications.
Career Highlights
William R Lewis, Jr. is associated with Microlog Corporation, where he has contributed to advancements in contact center solutions. His work has focused on improving the efficiency and effectiveness of communication systems within organizations. His innovative patent reflects his commitment to enhancing user experience in contact centers.
Collaborations
Some of his notable coworkers include John C Mears and Gary E Korzeniowski. Their collaboration has likely contributed to the development of innovative solutions in the field of contact center technology.
Conclusion
William R Lewis, Jr. is a notable inventor whose work in contact center technology has made a significant impact. His patent demonstrates his ability to innovate and improve communication systems, showcasing his dedication to enhancing the efficiency of contact centers.