William Nathan Stearns

Title: Innovations by William Nathan Stearns

Introduction

William Nathan Stearns is an accomplished inventor based in Arlington, Texas. He has made significant contributions to the field of campaign management and scheduling through his innovative patent. His work focuses on optimizing the processes involved in managing outbound campaigns, which is crucial for businesses that rely on effective communication strategies.

Latest Patents

Stearns holds a patent for an "Iterative scheduling and campaign management" process. This invention utilizes a Workforce Management (WFM) system and a Campaign Lifecycle Management (CLM) system, which can operate independently or in a consolidated manner. The process begins with the WFM system providing coarse agent availability data to the CLM system. This data is then used to generate an initial list order for an outbound contact list. The WFM system subsequently facilitates a multi-skilled agent scheduling routine based on this list order. The resulting schedules are then used by the CLM system to create an optimized second list order for the outbound campaign. Throughout the campaign, the WFM system provides updates to the CLM system, allowing for iterative re-optimization of the contact list.

Career Highlights

Stearns is currently associated with IEX Corporation, where he applies his expertise in campaign management and scheduling. His innovative approach has helped streamline processes and improve efficiency in outbound campaigns. His work is a testament to the importance of integrating technology with strategic planning in business operations.

Collaborations

Due to space constraints, the collaborations section will be omitted.

Conclusion

William Nathan Stearns is a notable inventor whose work in iterative scheduling and campaign management has made a significant impact in the field. His innovative patent demonstrates the potential for technology to enhance business processes and improve communication strategies.