This inventor holds 1 USPTO granted patent. Top assignee: International Business Machines Corporation. Active years: 2014.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2014
Title: Innovations by William M Thompson
Introduction
William M Thompson is an accomplished inventor based in New Canaan, Connecticut. He has made significant contributions to the field of telecommunications, particularly in optimizing call routing systems.
Latest Patents
Thompson holds a patent for a method and system titled "Call routing between shared service centers." This innovative approach presents a way to optimally route telephone calls between shared service centers. By utilizing a combination of service tiers, an Agent Directory, Instant Messaging (IM), and Voice over Internet Protocol (VoIP), the system ensures optimal routing of incoming calls for assistance. The method is designed to operate under various conditions, including normal, transitional, and emergency operations, while addressing the planning and management of Shared Service Centers (SSC).
Career Highlights
Thompson is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to develop and refine his innovative ideas in the telecommunications sector.
Collaborations
Some of his notable coworkers include Steven M Kagan and Sandeep Khanna, who have collaborated with him on various projects.
Conclusion
William M Thompson's contributions to call routing technology demonstrate his commitment to innovation in telecommunications. His work continues to impact the efficiency of shared service centers, showcasing the importance of effective communication systems.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile