This inventor holds 1 USPTO granted patent. Top assignee: Executone Information Systems, Inc.. Active years: 1995.
Company Filing History:
Years Active: 1995
Title: The Innovations of William K Clare
Introduction
William K Clare is an accomplished inventor based in Parkridge, NJ (US). He has made significant contributions to the field of telecommunications, particularly in the area of call management systems. His innovative approach has led to the development of a unique apparatus that enhances the efficiency of automatic call distribution systems.
Latest Patents
William K Clare holds a patent for an "Apparatus for supervising an automatic call distribution telephone system." This invention features an agent supervising system that is integral to a telephone call management and distribution system. The system assigns multiple telephone stations to various agents and displays their activities using distinctive color highlighting and text or icon depictions. This information corresponds to agent identification, location, and status on a map representation and in a directory listing displayed at the supervisor's station. Additionally, the system interacts with an agent locating system to track agents and visually represent them on the supervisor's display. It also predicts the potential abandonment of queued calls, providing color alarms to indicate such pending losses and assessing the financial impact of these potential losses.
Career Highlights
William K Clare has dedicated his career to advancing telecommunications technology. He is currently associated with Executone Information Systems, Inc., where he continues to innovate and improve call management systems. His work has been instrumental in enhancing the operational efficiency of call centers and similar environments.
Collaborations
One of his notable collaborators is Donn P Sundby, with whom he has worked closely on various projects. Their combined expertise has contributed to the successful development of innovative solutions in the telecommunications sector.
Conclusion
William K Clare's contributions to the field of telecommunications through his patent and work at Executone Information Systems, Inc. highlight his role as a significant innovator. His inventions continue to shape the landscape of call management systems, demonstrating the impact of his work on the industry.