William J Hoyt

Title: The Innovative Contributions of William J Hoyt

Introduction

William J Hoyt is a notable inventor based in Middletown, CT (US). He has made significant contributions to the field of automated communication systems. His innovative work has led to the development of a unique calling system that enhances customer transaction processes.

Latest Patents

William J Hoyt holds a patent for a "Calling system and method." This automated computer calling system correlates diverse types of recorded information, such as voice or video, with data records that have been previously stored and/or simultaneously entered. The system is capable of simultaneously recording and processing multiple customer transactions while verifying these transactions based on the recorded information. Key components of the calling system include a customer database, agent stations connected to a communications network, a call processor, a call manager, and a call recorder. This innovative system streamlines communication between agents and customers, ensuring efficient transaction management.

Career Highlights

Hoyt is associated with Electronic Information Systems, Inc., where he has applied his expertise in developing advanced communication technologies. His work has significantly impacted the efficiency of customer service operations.

Collaborations

Throughout his career, William J Hoyt has collaborated with notable colleagues, including Stephen D Peavey and James E Ogden. These collaborations have contributed to the advancement of technology in the field of automated communication systems.

Conclusion

William J Hoyt's contributions to the field of automated communication systems exemplify his innovative spirit and dedication to improving customer service processes. His patent for the calling system showcases his ability to integrate technology with practical applications, making a lasting impact in the industry.