William H Widener

Title: Innovations of William H. Widener

Introduction

William H. Widener is an accomplished inventor based in Boulder, CO (US). He has made significant contributions to the field of call management systems. His innovative approach has led to the development of a unique patent that enhances the efficiency of call centers.

Latest Patents

William H. Widener holds a patent for a "Call management system using fast response dynamic threshold adjustment." This patent describes a call center that includes functionality for dynamically varying a threshold value associated with different call types. The system is designed to optimize the handling of incoming calls by assigning dedicated agents to specific call types and utilizing reserve agents when necessary. The threshold value is adjusted in real-time based on the service level being achieved, ensuring that customer needs are met effectively.

Career Highlights

William H. Widener is currently employed at Avaya Technology LLC, where he continues to innovate in the field of telecommunications. His work focuses on improving call center operations and enhancing customer service through advanced technology solutions. With a patent portfolio that includes 1 patent, he has established himself as a key player in the industry.

Collaborations

William has collaborated with various professionals in his field, including his coworker Roy A. Jensen. Their combined expertise contributes to the development of cutting-edge solutions in call management.

Conclusion

William H. Widener's contributions to call management systems demonstrate his commitment to innovation and excellence in the telecommunications industry. His patent reflects a forward-thinking approach that addresses the challenges faced by call centers today.