William H McCausland

Title: William H McCausland: Innovator in Churn Amelioration Systems

Introduction

William H McCausland is a notable inventor based in Tampa, FL (US), recognized for his contributions to the field of churn amelioration systems. He holds two patents that showcase his innovative approach to managing customer retention and improving service delivery.

Latest Patents

One of McCausland's latest patents is a churn amelioration system and method designed to support data feeds from mobile switching centers, billing systems, and customer service systems. This system maintains an extensive database of customer and unit data, along with rules for interpreting that data. A churn history process establishes rules for predicting the likelihood of customer churn. The administration process assigns identified customers to organization representative user (ORU) in-boxes, enabling proactive contact. The system calculates churn vulnerability and customer worth, prompting ORUs with pre-approved offers and actions tailored to customer needs.

Career Highlights

Throughout his career, McCausland has worked with GTE Telecommunication Services Incorporated, where he applied his expertise in telecommunications and customer service systems. His innovative solutions have significantly impacted how companies manage customer relationships and retention strategies.

Collaborations

Some of McCausland's notable coworkers include Richard J Kehoe, Jr and Walter A Tobin, who have contributed to his projects and innovations in the telecommunications sector.

Conclusion

William H McCausland's work in churn amelioration systems exemplifies the importance of innovation in enhancing customer service and retention. His patents reflect a deep understanding of customer dynamics and the technological solutions needed to address them.