William G Burton

Title: **Inventor Spotlight: William G. Burton from Bothell, WA**

Introduction

William G. Burton is an esteemed inventor based in Bothell, Washington. With a remarkable portfolio of six patents, he has made significant contributions to the fields of customer support technology and resource query management. His innovative solutions reflect a profound understanding of modern technology and its applications in enhancing user experiences.

Latest Patents

Among his latest patents, one stands out for its impact on customer support systems. The invention titled "Support Incident Routing" utilizes the Internet to efficiently distribute customer support calls among a diverse array of geographically-distributed agents. This system incorporates advanced technology to enable voice data to convert to voice-over-IP (VOIP) data packets, thus facilitating effective communication between customers and support agents.

Another notable patent focuses on resource query management, entitled "Use of a Set Based Approach to Constructing Complex Queries for Managing Resources Built from a Set of Simple Underlying Operations". This invention presents a system comprising a resource manager, a query engine, and a filter component that allows for proficient construction and management of resource queries across various resource types. By leveraging an SQL environment, Burton's methodology enables the execution of complex queries while maintaining operational efficiency across expansive resource pools.

Career Highlights

William G. Burton currently works at Microsoft Technology Licensing, LLC, where he continues to push the boundaries of technology through his innovative work. His commitment to improving customer experiences through technological advancement has positioned him as a key figure within the company.

Collaborations

Throughout his career, Burton has collaborated with talented individuals such as Eugene C. Chellis and Christopher VandenBerg. These partnerships underscore the collaborative nature of innovation, as they work together to solve complex problems and enhance technological capabilities.

Conclusion

William G. Burton represents the spirit of innovation, exemplifying how inventive thinking can lead to transformative solutions in technology. With a proven track record of patents and collaborations, he continues to advance the industry, establishing new benchmarks for customer support and resource management. His contributions are not only valuable but also essential in shaping the future of technology in customer interaction.