Company Filing History:
Years Active: 2018
Title: The Innovative Contributions of William D. Andrews
Introduction
William D. Andrews is a notable inventor based in Portland, OR (US). He has made significant contributions to the field of contact center performance measurement. His innovative approach utilizes predictive modeling to enhance agent effectiveness in communication.
Latest Patents
William D. Andrews holds a patent for "Measuring contact center agent effectiveness using a predictive model." This patent outlines a method for assessing an agent's performance by calculating the expected probability of success for each outbound communication. The model tracks the cumulative actual performance of agents based on successful contacts, as indicated by disposition codes. By comparing actual performance values with expected probabilities, the model identifies agents who are performing above or below expectations.
Career Highlights
Andrews is currently employed at Noble Systems Corporation, where he applies his expertise in predictive modeling to improve contact center operations. His work has been instrumental in developing strategies that enhance agent performance and overall customer satisfaction.
Collaborations
Some of his coworkers include Thomas Miller and Daniel Neal Duncan, who contribute to the innovative environment at Noble Systems Corporation.
Conclusion
William D. Andrews exemplifies the impact of innovation in the contact center industry through his patent and work at Noble Systems Corporation. His contributions continue to shape the way agent effectiveness is measured and improved.