Will Scullin

Title: Will Scullin: Innovating Electronic Communication Routing

Introduction

Will Scullin, an inventive mind based in Oakland, CA, has significantly contributed to the field of electronic communications with his innovative patent. His dedication to improving how phone calls are handled inquiring about products and services has the potential to streamline communications in a multitude of industries.

Latest Patents

Scullin holds a unique patent titled "Results-based routing of electronic communications." This method focuses on enhancing the efficiency of telephone call handling by utilizing a real-time or batch basis approach. It involves distributing agents across various pools defined by specific criteria, which could include agent characteristics such as age, location, language, and even performance metrics. By selecting the best available agent from these pools based on tailored criteria, Scullin's invention aims to optimize the routing process for incoming calls, ultimately improving customer interactions.

Career Highlights

Will Scullin currently works at Liveops, Inc., where he continues to develop and refine technologies that influence how businesses approach customer service and communication. His expertise and contributions have placed him at the forefront of innovative solutions in the call management industry.

Collaborations

Throughout his career, Scullin has collaborated with esteemed colleagues such as James Robert Everingham and Lloyd Tabb. These partnerships have allowed for the fusion of ideas and the development of cutting-edge technologies in electronic communication.

Conclusion

Will Scullin's innovative approach to electronic communication routing not only reflects his expertise as an inventor but also highlights the importance of efficiency in businesses today. His contributions at Liveops, Inc. and through his patent demonstrate a commitment to enhancing the customer service experience, setting a precedent for future developments in the field.