This inventor holds 2 USPTO granted patents and 1 published patent application. Top assignee: Fmr Corp.. Active years: 2025-2026.
Company Filing History:
Years Active: 2025-2026
Title: Innovations by Wenlu Yan in Customer Engagement Prediction
Introduction
Wenlu Yan is an accomplished inventor based in Poway, CA (US). He has made significant contributions to the field of automated customer engagement through his innovative patent. His work focuses on enhancing user interaction by predicting and classifying customer engagement effectively.
Latest Patents
Wenlu Yan holds a patent for "Automated customer engagement prediction and classification." This patent describes methods and apparatuses for predicting and classifying customer engagement. A server generates a feature vector that comprises variables corresponding to historical user activity data for a user. The server encodes each variable in the feature vector into a corresponding weight-of-evidence value. It then transforms each encoded feature vector into an embedding in a multidimensional vector space. The server generates a user engagement probability value by identifying embeddings of other users in proximity to the user embedding using a similarity measure. It determines an engagement outcome for the identified embeddings and assigns each user to an engagement probability cluster based on the engagement probability value. Finally, the server generates instructions for a remote device to initiate communications to each user based on the assigned engagement probability cluster. This innovative approach has the potential to revolutionize customer engagement strategies.
Career Highlights
Wenlu Yan is currently employed at FMR Corp., where he continues to develop and refine his innovative ideas. His work at the company has allowed him to explore new avenues in customer engagement technology.
Collaborations
Wenlu has collaborated with talented individuals such as Siddharth Narayanan and Amin Assareh. Their combined expertise has contributed to the advancement of projects within their field.
Conclusion
Wenlu Yan's contributions to automated customer engagement prediction and classification demonstrate his innovative spirit and dedication to improving user interactions. His patent reflects a significant advancement in the field, showcasing the potential for technology to enhance customer engagement strategies.