Wei Xun Ter

Title: Innovations by Wei Xun Ter

Introduction

Wei Xun Ter is an accomplished inventor based in Annapolis, MD (US). He has made significant contributions to the field of telecommunications and contact center operations. With a total of 2 patents, his work focuses on optimizing contact center models and improving service performance metrics.

Latest Patents

Wei Xun Ter's latest patents include a "Method and system for creating contact center models." This invention describes a method for deriving and optimizing model parameters using historical data to construct an analytic model. The model can create a contact center model using optimized parameters, which helps in understanding the operational environment at different time intervals. Another notable patent is the "Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environment." This invention focuses on predicting contact allocation and performance metrics in a telecommunications network, utilizing models that simulate queue behavior to determine staffing allocations and performance scenarios.

Career Highlights

Throughout his career, Wei Xun Ter has worked with notable companies, including Interactive Intelligence Group, Inc. His experience in the telecommunications sector has allowed him to develop innovative solutions that enhance operational efficiency in contact centers.

Collaborations

Wei Xun Ter has collaborated with talented individuals such as Bayu Aji Wicaksono and Amit Garg, contributing to the advancement of technologies in his field.

Conclusion

Wei Xun Ter's innovative patents and career achievements highlight his significant impact on the telecommunications industry. His work continues to shape the future of contact center operations and performance metrics.