This inventor holds 3 USPTO granted patents and 5 published patent applications. Top assignee: Zoom Communications, Inc.. Active years: 2025-2026.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2025-2026
Title: Innovations by Wei Dai
Introduction
Wei Dai is an accomplished inventor based in Hangzhou, China. He has made significant contributions to the field of technology, particularly in the realm of contact center solutions. With a total of 3 patents, his work focuses on enhancing user interactions through advanced software applications.
Latest Patents
Wei Dai's latest patents include innovative methods for integrating application programming interfaces with contact centers. In one patent, a server accesses prompts provided by a contact center user device during an engagement performed by a software agent. The server utilizes a natural language processing engine to generate automated responses based on the prompts. It transmits an access request to a governance engine, which generates data structures in a format readable by the software agent. The server then produces a natural language response based on the received data structure.
Another patent involves training an intent matching engine of a contact center. The contact center server accesses user queries and determines a confidence score to assess the likelihood of a query matching an intent. If the confidence score exceeds a threshold, the query is matched to the intent. The server also identifies unmatched queries and trains the intent matching engine based on user feedback.
Career Highlights
Wei Dai is currently employed at Zoom Communications, Inc., where he continues to develop innovative solutions for enhancing communication technologies. His work has been instrumental in improving the efficiency and effectiveness of contact center operations.
Collaborations
Some of his notable coworkers include Maikl Adly Abdel-Malek Eskander and Fengcai Sun, who contribute to the collaborative environment at Zoom Communications, Inc.
Conclusion
Wei Dai's contributions to technology through his patents and work at Zoom Communications, Inc. highlight his role as a leading inventor in the field of contact center solutions. His innovative approaches continue to shape the future of user interactions in technology.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile