This inventor holds 2 USPTO granted patents. Top assignee: Alibaba Group Holding Limited. Active years: 2020.
Company Filing History:
Years Active: 2020
Title: Wangshu Zhang: Innovator in Intelligent Customer Services
Introduction
Wangshu Zhang is a prominent inventor based in Hangzhou, China. He has made significant contributions to the field of intelligent customer services, holding 2 patents that showcase his innovative approach to technology.
Latest Patents
One of his latest patents is focused on intelligent customer services based on a vector propagation on a click graph model. In this invention, a query is received from a user at a data service engine, which includes a string of characters. The data service engine identifies a number of candidate topics based on the query. A similarity score is then determined between the query and each of the candidate topics using a Vector Propagation On a Click Graph (VPCG) model trained on user click data. The candidate topics are ranked based on these similarity scores, and one or more topics are selected from the ranked list. Finally, the selected topics are outputted via a user interface (UI).
Career Highlights
Wangshu Zhang is currently employed at Alibaba Group Holding Limited, where he continues to develop innovative solutions in the tech industry. His work has had a significant impact on enhancing customer service experiences through advanced data analysis techniques.
Collaborations
Wangshu has collaborated with notable coworkers, including Zhiwei Shi and Junhong Liu, contributing to various projects that push the boundaries of technology and customer service.
Conclusion
Wangshu Zhang's contributions to intelligent customer services reflect his dedication to innovation and technology. His patents demonstrate a forward-thinking approach that is shaping the future of customer interactions.