Walter A Tobin

Title: Walter A. Tobin: Innovator in Churn Amelioration Systems

Introduction

Walter A. Tobin is a notable inventor based in Largo, Florida, recognized for his contributions to the field of telecommunications. He holds two patents that showcase his innovative approach to addressing customer retention challenges in the industry.

Latest Patents

One of his latest patents is the "Churn Amelioration System and Method Therefor." This system supports data feeds from mobile switching centers, billing systems, and customer service systems. It maintains an extensive database of customer and unit data, along with rules for interpreting this data. The churn history process establishes rules for predicting the likelihood of customer churn. An administration process assigns identified customer units to organization representative user (ORU) in-boxes, enabling proactive contact with customers. The system calculates churn vulnerability and customer worth, prompting ORUs with pre-approved offers and actions tailored to customer needs.

Career Highlights

Walter A. Tobin has worked with GTE Telecommunication Services Incorporated, where he applied his expertise in telecommunications and customer service systems. His work has significantly impacted how companies manage customer relationships and retention strategies.

Collaborations

Throughout his career, Tobin has collaborated with notable professionals, including William H. McCausland and Richard J. Kehoe, Jr. These collaborations have contributed to the development of innovative solutions in the telecommunications sector.

Conclusion

Walter A. Tobin's work in churn amelioration systems exemplifies his commitment to innovation in telecommunications. His patents reflect a deep understanding of customer dynamics and the importance of proactive engagement in retaining clients.