Vivek Tikoo

Title: Vivek Tikoo: Innovator in Telephony and CRM Integration

Introduction

Vivek Tikoo is a notable inventor based in San Jose, CA, who has made significant contributions to the field of telephony and customer relationship management (CRM) systems. His innovative work focuses on enhancing the integration between these two critical systems, which is essential for modern business operations.

Latest Patents

Vivek Tikoo holds a patent for a method that enables secure integration between an external telephony system and a CRM system. This patent describes various methods, systems, apparatuses, devices, and computer program products that facilitate this integration. The invention includes a component that may support the connection between the CRM and telephony systems, allowing for seamless communication and enhanced functionality.

Career Highlights

Vivek Tikoo is currently employed at Salesforce, Inc., a leading company in the CRM space. His work at Salesforce has allowed him to apply his innovative ideas in a practical setting, contributing to the development of advanced solutions that improve customer interactions and operational efficiency.

Collaborations

Throughout his career, Vivek has collaborated with talented individuals such as Ruifeng Xu and Aizaz Ali Hakro. These collaborations have fostered a creative environment that encourages the exchange of ideas and the development of cutting-edge technologies.

Conclusion

Vivek Tikoo's contributions to the integration of telephony systems with CRM platforms highlight his role as an innovator in the tech industry. His patent and work at Salesforce demonstrate his commitment to enhancing business communication and efficiency.