Company Filing History:
Years Active: 2025
Title: Vivedha Elango: Innovator in Automated Call Management Systems
Introduction
Vivedha Elango is a prominent inventor based in Chennai, India. He has made significant contributions to the field of automated call management systems, holding 2 patents that enhance the efficiency of customer service interactions. His innovative approaches focus on predicting call durations and scheduling callbacks effectively.
Latest Patents
Elango's latest patents include "Computer systems and computer-based methods for automated callback scheduling utilizing call duration prediction." This invention allows a management computing system associated with a call center to determine an estimated call time based on predicted call intent and feature enrichment data. The system accesses the caller's calendar to identify suitable timeslots for scheduling callbacks.
Another notable patent is "Computer systems and computer-based methods for automated caller intent prediction." This automated system predicts the call duration of customer service interactions by transcribing information provided by the caller. It utilizes machine learning to enhance the accuracy of predicting the caller's intent, iterating the process until a satisfactory confidence score is achieved.
Career Highlights
Vivedha Elango is currently employed at Optum, Inc., where he continues to develop innovative solutions in the realm of customer service technology. His work has significantly improved the efficiency of call centers, benefiting both customers and service agents.
Collaborations
Elango collaborates with talented individuals such as Soundararajan Dhakshinamoorthy and Srividya Thyagarajan, contributing to a dynamic work environment that fosters innovation and creativity.
Conclusion
Vivedha Elango's contributions to automated call management systems demonstrate his commitment to enhancing customer service experiences. His patents reflect a deep understanding of technology and its application in real-world scenarios.