Vinay Narayana

Title: Vinay Narayana: Innovator in Chatbot Technology

Introduction

Vinay Narayana is a prominent inventor based in Bengaluru, India. He has made significant contributions to the field of chatbot technology, holding 2 patents that showcase his innovative approach to enhancing user interactions with automated systems.

Latest Patents

One of his latest patents is titled "Automated learning based executable chatbot." This invention discloses a system and method for upgrading an executable chatbot. The system includes a processor with various components such as a fallout utterance analyzer, a response identifier, a deviation identifier, and a flow generator and enhancer. The fallout utterance analyzer classifies chat logs into multiple buckets, which pertain to out-of-scope intents, newly identified intents, and new variations of existing intents. The response identifier generates auto-generated responses for new intents, while the deviation identifier assesses the chatbot's performance against a prestored flow dialog network. The flow generator and enhancer then create an auto-generated conversational dialog flow to upgrade the chatbot.

Another notable patent is the "Method and system for dynamic recommendation of experts for resolving queries." This invention outlines a method for dynamically recommending experts to resolve user queries. It involves generating expert scores for each connected expert and creating a ranked order list based on these scores and their availability. The expert with the highest score is recommended for user queries, and their score is updated in real-time based on the communication session. This method effectively reduces the total number of service tickets generated, thereby minimizing waiting and resolution periods.

Career Highlights

Vinay has worked with notable companies such as Accenture Global Solutions Limited and Wipro Limited. His experience in these organizations has contributed to his expertise in developing innovative solutions in technology.

Collaborations

Some of his coworkers include Rinki Arya and Tanuj Chawla, who have collaborated with him on various projects.

Conclusion

Vinay Narayana is a visionary inventor whose work in chatbot technology is paving the way for more efficient user interactions. His patents reflect a deep understanding of automated systems and their potential to enhance communication.