This inventor holds 1 USPTO granted patent. Top assignee: Nice Ltd. Active years: 2026.
Company Filing History:
Years Active: 2026
Title: Vikiran Sutar: Innovator in Digital Multi-Channel Contact Center Solutions
Introduction
Vikiran Sutar is a notable inventor based in Pune, India. He has made significant contributions to the field of digital communication, particularly in enhancing customer service interactions. His innovative approach focuses on improving the efficiency of contact centers through advanced technology.
Latest Patents
Vikiran holds a patent for a system and method designed to provide an identical response to similar issues received from different customers in a digital multi-channel contact center. The patent describes a computer-implemented method that operates when the contact-center occupancy rate exceeds a preconfigured threshold. The method involves creating a temporary case for each inbound interaction, utilizing a Similarity Detection Module to assess similarity scores, and merging cases to streamline responses. This innovative solution aims to enhance customer satisfaction by ensuring consistent and timely responses.
Career Highlights
Vikiran is currently employed at Nice Ltd, where he applies his expertise in developing solutions that optimize customer interactions. His work has been instrumental in advancing the capabilities of contact centers, making them more responsive and efficient.
Collaborations
Vikiran collaborates with talented professionals such as Shubham Dwivedi and Omkar Joglekar. Together, they work on innovative projects that aim to revolutionize customer service in the digital age.
Conclusion
Vikiran Sutar's contributions to the field of digital communication and customer service are commendable. His innovative patent reflects his commitment to improving customer interactions in contact centers. Through his work at Nice Ltd, he continues to make a significant impact in the industry.