Company Filing History:
Years Active: 2012-2018
Title: Innovations by Vijay R Raman
Introduction
Vijay R Raman is an accomplished inventor based in Pleasanton, CA. He has made significant contributions to the field of customer service technology, holding a total of 4 patents. His work focuses on enhancing communication channels between customers and service providers, making interactions more efficient and user-friendly.
Latest Patents
One of his notable inventions is a multi-modal customer care system. This system addresses the challenges customers face when selecting communication channels to interact with service providers. By integrating multiple channels, it recommends the most suitable option based on the customer's needs. Another significant patent is a method and apparatus to disambiguate requests. This invention dynamically resolves ambiguities in user requests by retrieving relevant data from a back-end database, ensuring that users receive accurate information promptly.
Career Highlights
Vijay R Raman is currently employed at Nuance Communications, Inc., where he continues to innovate in the realm of customer service technologies. His work has had a profound impact on how companies interact with their customers, streamlining processes and improving overall satisfaction.
Collaborations
He has collaborated with notable colleagues, including David Andrew Mauro and Amy E Ulug, contributing to a dynamic and innovative work environment.
Conclusion
Vijay R Raman's contributions to customer service technology through his patents demonstrate his commitment to improving communication between customers and service providers. His innovative solutions continue to shape the future of customer care.