This inventor holds 1 USPTO granted patent. Top assignee: Alcatel Lucent. Active years: 2011.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2011
Title: Victoria Hiering: Inventor in Customer Relationship Management
Introduction
Victoria Hiering is an inventor associated with Toms River, New Jersey, and Alcatel-Lucent. Her work includes a patent for a customer relationship management system designed to coordinate customer interactions and route work items to agents.
Latest Patents
Hiering is credited with 1 patent: “Customer Relationship Management System with Network Contact Center Server Configured to Control Automated Web and Voice Dialogues.” The invention describes a system that uses a database containing customer, agent, and system information to help match a customer’s work item with an agent. A network contact center server receives and routes the work item, while controlling automated web and voice dialogues through a separate web server and an interactive voice response system.
Career Highlights
Hiering’s listed patent connects her work with customer relationship management and contact-center technology. Its approach brings web and voice interactions under the control of a network contact center server, supporting coordinated customer service.
Collaborations
Her listed coworkers include Luis Nieto and Suhasini Sabnis. The available information identifies Alcatel-Lucent as her company.
Conclusion
Victoria Hiering’s patent reflects an effort to integrate automated web and voice dialogues with customer-service workflows, linking customer information, agent assignment, and contact-center operations in one system.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile