Company Filing History:
11 out of 11,341 
3 out of 1,073 
1 out of 7 Years Active: 2015-2023
Title: The Innovative Mind of Victor Chung-Wai Chan
Introduction
Victor Chung-Wai Chan, an accomplished inventor based in Saratoga, California, has made significant contributions to the field of technology, evidenced by his impressive portfolio of 15 patents. His innovative approaches focus on dynamic agent management systems that enhance efficiency in task routing and resource allocation.
Latest Patents
Among his latest inventions are two notable patents. The first, titled "Dynamic Agent Management for Multiple Queues," introduces a system designed to optimize the management of agents handling work items across multiple queues. The technology involves a remote network management platform that assigns agents to various queues based on routing rules, effectively measuring and managing task durations.
The second patent, "Team-Based Approach to Skills-Based Agent Assignment," further advances task routing systems. This invention revolves around a team-based method for skill-based task assignments, ensuring that agents are efficiently earmarked for new tasks based on their availability and current assignments.
Career Highlights
Throughout his career, Victor has worked with prominent companies in the technology sector, including Oracle International Corporation and ServiceNow, Inc. His roles at these companies allowed him to apply his innovative ideas to practical systems, driving advancements in software solutions and agent management.
Collaborations
Victor has collaborated with notable professionals in his field, including W. Scott Seebauer and Peter S. Tung. These collaborations have enriched his work and contributed to the successful development of his patented technologies.
Conclusion
With a robust history of innovation and a keen understanding of dynamic systems, Victor Chung-Wai Chan stands out as a leading inventor in the tech industry. His patents not only reflect his genius but also his commitment to improving task management and agent allocation in complex environments. As technology continues to evolve, Victor's contributions will undoubtedly have a lasting impact on the field.