Company Filing History:
Years Active: 2024-2025
Title: Venkata Praveen Kumar Suvanam: Innovator in Virtual Assistant Technologies
Introduction
Venkata Praveen Kumar Suvanam is a notable inventor based in Hyderabad, Telangana, India. He has made significant contributions to the field of virtual assistant technologies, holding two patents that enhance the efficiency of contact centers. His work focuses on improving the interaction between human agents and automated systems.
Latest Patents
Venkata Praveen Kumar Suvanam's latest patents include "Systems and methods for training a virtual assistant platform configured to assist human agents at a contact center" and "Systems and methods for recommending dialog flow modifications at a contact center." The first patent describes a contact center server that provides automated response recommendations to agents based on customer message data. It also details how the server updates the training of the virtual assistant platform based on conversation data. The second patent outlines a system that manages conversation data and provides automated response recommendations while identifying patterns to suggest modifications to dialog flows.
Career Highlights
Venkata Praveen Kumar Suvanam works at Kore.ai, Inc., a company known for its innovative solutions in artificial intelligence and automation. His role involves developing systems that enhance the capabilities of virtual assistants in contact centers, thereby improving customer service experiences.
Collaborations
Some of his coworkers include Rajkumar Koneru and Prasanna Kumar Arikala Gunalan, who contribute to the collaborative environment at Kore.ai, Inc. Their combined expertise fosters innovation in the development of advanced virtual assistant technologies.
Conclusion
Venkata Praveen Kumar Suvanam is a key figure in the advancement of virtual assistant technologies, with patents that significantly improve contact center operations. His work continues to influence the way businesses interact with customers through automated systems.