Company Filing History:
Years Active: 2013-2014
Title: Innovations by Veeranna Angadageri Yamanappa
Introduction
Veeranna Angadageri Yamanappa is a notable inventor based in Pune, India. He has made significant contributions to the field of technology, particularly in contact center solutions. With a total of two patents to his name, Yamanappa has developed innovative methods that enhance the efficiency of contact centers.
Latest Patents
Yamanappa's latest patents include a "System and method for delivering a contact to a preferred agent after a set wait period." This invention provides a method for assigning contacts to agents based on their attributes and expected wait times. If the expected wait time for a preferred agent is less than the contact's wait tolerance, the contact is assigned accordingly. Otherwise, the contact is assigned to an undifferentiated agent.
Another significant patent is the "Grouping of contact center agents." This invention allows for the dynamic grouping of agents based on defined performance metrics. By generating evaluation scores for agents, the system can assign them to groups according to their performance. This flexibility enables real-time adjustments to group sizes and agent allocations based on actual or anticipated contact levels.
Career Highlights
Yamanappa is currently employed at Avaya Inc., a company renowned for its communication technology solutions. His work focuses on improving contact center operations through innovative methodologies. His contributions have been instrumental in enhancing the overall performance of contact centers.
Collaborations
Yamanappa has collaborated with several professionals in his field, including Joylee E Kohler and Dhaval Desai. These collaborations have fostered a creative environment that encourages the development of cutting-edge solutions in contact center technology.
Conclusion
Veeranna Angadageri Yamanappa is a distinguished inventor whose work has significantly impacted the contact center industry. His innovative patents demonstrate his commitment to improving operational efficiency and agent performance. His contributions continue to shape the future of communication technology.