Veera Elluru Raghavendra

Title: Veera Elluru Raghavendra: Innovator in Customer Journey Event Representation

Introduction

Veera Elluru Raghavendra is a notable inventor based in Hyderabad, Telangana, India. He has made significant contributions to the field of customer journey analytics through his innovative patent. His work focuses on utilizing advanced machine learning techniques to enhance customer experience and predict outcomes effectively.

Latest Patents

Veera holds a patent titled "System and method for customer journey event representation learning and outcome prediction using neural sequence models." This patent presents a system and method for customer journey event representation learning and outcome prediction using neural sequence models. A plurality of events are input into a module where each event has a schema comprising characteristics of the events and their modalities, such as web clicks, calls, emails, and chats. The events of different modalities can be captured using different schemas, making the embodiments described schema-agnostic. Each event is represented as a vector of some number of numbers by the module, generating a plurality of vectors for each customer visit. These vectors are then utilized in sequence learning to predict real-time next best actions or outcome probabilities in a customer journey using machine learning algorithms, including recurrent neural networks. Veera has 1 patent to his name.

Career Highlights

Veera has established himself as a key player in the field of customer journey analytics. His innovative approach to event representation and outcome prediction has garnered attention in the industry. He continues to work on advancing the methodologies used in customer experience analytics.

Collaborations

Veera collaborates with talented individuals in his field, including coworkers such as Sapna Negi and Maciej Dabrowski. Their combined expertise contributes to the development of cutting-edge solutions in customer journey analytics.

Conclusion

Veera Elluru Raghavendra is a pioneering inventor whose work in customer journey event representation is shaping the future of customer experience analytics. His innovative patent demonstrates the potential of machine learning in predicting customer behavior and outcomes.