Vani Banaji

Title: Vani Banaji - Innovator in Request Routing and Resource Management

Introduction

Vani Banaji is a prominent inventor based in Saratoga, CA (US). She has made significant contributions to the field of technology, particularly in request routing systems and resource management applications. With a total of 7 patents to her name, her work continues to influence the industry.

Latest Patents

One of Vani's latest patents is the "Hybrid Request Routing System." This innovative system features a persistent storage that contains a state machine for a request routing process. It involves a plurality of requests related to the routing process. The system is designed to obtain a request, provide it to criticality and intent detection applications, and determine the appropriate channel for routing, whether it be a live agent, a virtual agent, or a search-based application.

Another notable patent is the "Chat Interface for Resource Management." This service application supports client devices in accessing a platform through a client instance. It enables users to manage virtual resources by interacting with a virtual agent via a chat interface. The application prompts users to select topics and operations, facilitating efficient resource management.

Career Highlights

Vani Banaji is currently employed at ServiceNow, Inc., where she continues to develop innovative solutions. Her work has garnered attention for its practical applications and effectiveness in enhancing user experience.

Collaborations

Throughout her career, Vani has collaborated with talented individuals, including Chanwook Kim and Adam Wesley Moguel. These partnerships have contributed to her success and the advancement of her projects.

Conclusion

Vani Banaji is a remarkable inventor whose contributions to request routing and resource management are noteworthy. Her innovative patents and ongoing work at ServiceNow, Inc. highlight her commitment to advancing technology.