Valeri Reeves

Title: Valeri Reeves - Innovator in Customer Service Technology

Introduction

Valeri Reeves is an accomplished inventor based in Johns Creek, GA (US). He has made significant contributions to the field of customer service technology, particularly through his innovative patent.

Latest Patents

Valeri Reeves holds a patent for a "Customer service representative dashboard with micro-applications." This invention features a micro-application framework that allows for the instantiation of a user interface on a client computer. The interface is configured with a hosting application that can execute one or more micro-applications. During the runtime of the user interface, it can receive requests for CRM functions. The system sends a request for a micro-application that corresponds to the requested CRM function. The user interface then receives a data package from a server hosting the micro-application, which includes the executable code. This code is executed in the hosting application via the execution environment, rendering interactive areas that display information related to the requested CRM function.

Career Highlights

Valeri Reeves is currently employed at T-Mobile USA, Inc., where he continues to develop innovative solutions in customer service technology. His work has been instrumental in enhancing the efficiency and effectiveness of customer service representatives.

Collaborations

Some of Valeri's coworkers include Tanmaya Gaur and Kevin Lau, who contribute to the collaborative environment that fosters innovation at T-Mobile USA, Inc.

Conclusion

Valeri Reeves is a notable inventor whose work in customer service technology has the potential to transform the industry. His patent demonstrates a commitment to improving user experience and operational efficiency in customer service.