Travis Humphreys

Title: The Innovative Mind of Travis Humphreys

Introduction

Travis Humphreys is a notable inventor based in Crownsville, Maryland. He has made significant contributions to the field of contact center technology. His innovative approach focuses on optimizing workflows to enhance efficiency in handling deferrable work interactions.

Latest Patents

Travis holds a patent for a "Method and system for dynamic adaptive routing of deferrable work in a contact center." This patent outlines a method for optimizing the workflow of deferrable work interactions. The process includes providing natural language processing (NLP) models and a priority model. It utilizes text derived from received deferrable work interactions as inputs to generate NLP scores. These scores are then used to create a priority score, which helps in identifying candidate agents for handling the interactions. The method also incorporates an optimization process to generate an efficient workflow, ensuring that agents are assigned appropriately to manage deferrable work interactions within a target timeframe.

Career Highlights

Travis is currently employed at Genesys Cloud Services, Inc., where he applies his expertise in developing innovative solutions for contact centers. His work has been instrumental in improving the efficiency of customer service operations.

Collaborations

Some of his notable coworkers include Bayu Wicaksono and William D'Attilio, who contribute to the collaborative environment at Genesys Cloud Services, Inc.

Conclusion

Travis Humphreys exemplifies the spirit of innovation in the technology sector, particularly in enhancing contact center operations through his patented methods. His contributions continue to shape the future of customer service technology.