Company Filing History:
Years Active: 2013-2022
Title: Innovations by Tommy Moran
Introduction
Tommy Moran is a notable inventor based in Galway, Ireland. He has made significant contributions to the field of technology, particularly in optimizing communication processes within contact centers. With a total of five patents to his name, Moran's work has had a substantial impact on improving efficiency in customer service operations.
Latest Patents
One of Tommy Moran's latest patents is titled "System and method for optimizing agent time." This innovative method and system automatically optimize agent time by monitoring communication sessions between agent devices and user devices. The process involves determining when to transfer the communication session from the agent to an automated system, which is designed to generate appropriate responses for user communications. This patent highlights Moran's commitment to enhancing the effectiveness of contact center operations.
Career Highlights
Tommy Moran has built a successful career at Avaya Inc., a leading company in communication technology. His work focuses on developing systems that streamline communication processes, thereby improving overall customer experience. Moran's expertise in this area has led to the creation of multiple patents that address common challenges faced by contact centers.
Collaborations
Throughout his career, Tommy Moran has collaborated with talented individuals such as Liam Loftus and Neil O'Connor. These partnerships have fostered innovation and contributed to the development of effective solutions in the field of communication technology.
Conclusion
Tommy Moran's contributions to the field of technology, particularly through his patents and work at Avaya Inc., demonstrate his dedication to improving communication processes. His innovative solutions continue to shape the future of customer service in contact centers.