Todd D Carlton

Title: Innovations by Todd D Carlton

Introduction

Todd D Carlton is an accomplished inventor based in Canton, GA (US). He has made significant contributions to the field of wireless communications, holding a total of 3 patents. His work focuses on enhancing customer service experiences through innovative technological solutions.

Latest Patents

One of Todd's latest patents involves systems, methods, and computer program products designed to provide service credit to customer accounts in a wireless communications service network. This invention utilizes combinations of international mobile equipment identity (IMEI), international mobile subscriber identity (IMSI), and account information to determine customer eligibility for service credit in near real-time. The process requires customers to have an active account before inserting a subscriber identity module (SIM) into a device and powering it on. Once activated, the system automatically assesses credit eligibility without requiring further customer action. The credit application process evaluates device credit eligibility, account tenure, and credit rules, applying the credit directly to the customer's account. Customers may receive proactive notifications when credits are applied, and the credit and tenure rules can be adjusted to meet changing industry and business needs. Additionally, the SIM is configured with software to lock it to the device upon first power-on.

Career Highlights

Todd D Carlton is currently employed at AT&T Mobility, where he continues to innovate and develop solutions that enhance customer service in the telecommunications sector. His expertise and contributions have made a significant impact on the company's service offerings.

Collaborations

Throughout his career, Todd has collaborated with notable colleagues, including Leonard James Burnett and William B Chandler, Jr. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.

Conclusion

Todd D Carlton is a prominent inventor whose work in wireless communications has led to significant advancements in customer service technology. His innovative patents and collaborations reflect his commitment to improving user experiences in the telecommunications industry.