Todd A Mueller

Title: Innovations by Todd A. Mueller

Introduction

Todd A. Mueller is an accomplished inventor based in Rochester, MN. He has made significant contributions to the field of technology, particularly in customer support environments. With a total of four patents to his name, Mueller's work focuses on enhancing communication and workflow efficiency.

Latest Patents

One of Todd A. Mueller's latest patents involves language translation and work assignment optimization in a customer support environment. This innovative approach enables the assignment of translated work to agents based on a confidence factor that measures the accuracy of translation and the agent's language skills. The method includes measuring and scoring agent proficiencies in various natural languages. Incoming communications are translated into multiple languages, with each translation assigned a score based on its confidence level. The skill score and translation score are then utilized to calculate a confidence factor for each language. In one approach, communications are assigned to agents with a confidence factor exceeding a predetermined threshold. In another approach, assignments are made only if certain rules optimizing agent availability and resource constraints are satisfied.

Another notable patent by Mueller focuses on dynamically altering the selection of already-utilized resources. This approach controls workflow by allowing high-priority work items to interrupt lower-priority tasks automatically. The decision to interrupt is based on interruptibility scalars and thresholds, ensuring that workflow remains efficient and responsive to priority changes.

Career Highlights

Todd A. Mueller is currently employed at International Business Machines Corporation, commonly known as IBM. His work at IBM has allowed him to develop and refine his innovative ideas, contributing to the company's reputation for technological advancement.

Collaborations

Throughout his career, Mueller has collaborated with notable colleagues, including Dennis D. Koski and Jeffrey Alan Schmidt. These collaborations have fostered an environment of innovation and creativity, leading to the development of impactful technologies.

Conclusion

Todd A. Mueller's contributions to the field of technology through his patents demonstrate his commitment to improving customer support environments and workflow efficiency. His innovative approaches continue to influence the industry and inspire future advancements.