Location History:
- Keswick, CA (2003 - 2011)
- Newmarket, CA (2006 - 2020)
- Ontario, CA (2017 - 2021)
Company Filing History:
Years Active: 2003-2021
Title: Innovations by Timothy Marc Francis
Introduction
Timothy Marc Francis is a notable inventor based in Newmarket, Canada. He has made significant contributions to the field of technology, holding a total of 18 patents. His work primarily focuses on enhancing customer service through innovative systems and methods.
Latest Patents
One of his latest patents is titled "Method, system, and manufacture for providing better customer service by analyzing customer communications." This patent outlines a system and method for analyzing customer communications to improve service quality. It involves generating customer-related data from communications using sensing devices located in a venue. The data is transmitted to an analysis engine, which determines the customer experience and identifies suggestions for better service, including the identification of a representative who can assist the customer.
Another significant patent is "Automated mobile device detection." This invention provides a method and system for enhancing automated mobile device detection systems. It includes automatically detecting web pages accessed by users via mobile devices. The system detects movement-based attributes, biological parameters, and geographical locations of users through hardware sensors. Based on this analysis, a modified set of web pages is generated and presented to the user.
Career Highlights
Timothy Marc Francis has built a successful career at International Business Machines Corporation (IBM). His innovative work has contributed to the advancement of technology in customer service and mobile device detection.
Collaborations
He has collaborated with notable coworkers, including Lawrence Scott Rich and Timothy Gerrit Deboer, to further enhance the impact of his inventions.
Conclusion
Timothy Marc Francis is a distinguished inventor whose work has significantly influenced customer service technology and mobile device detection. His innovative patents reflect his commitment to improving user experiences through advanced systems and methods.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.