Company Filing History:
Years Active: 2023
Title: The Innovative Contributions of Timothy Kefford
Introduction
Timothy Kefford, an accomplished inventor based in Frisco, TX, has made significant strides in the field of electronic communication systems. With a focus on improving the efficiency of contact center operations, his innovations have the potential to streamline how businesses interact with their customers.
Latest Patents
Kefford holds a patent for an "On-demand contact center electronic communication system and method." This invention encompasses various electronic communication methods and systems designed for rating agents and allowing customers to select agents. Key components of the system include a communication server that connects users to a contact center, a presence system to determine the status of agents, a wait-time determination engine to assess the wait times for agents, an agent scoring system for evaluating agent performance, and a routing engine that connects selected agents to communications. This innovative approach aims to elevate customer service experiences in contact centers.
Career Highlights
Timothy Kefford is currently employed at Mitel Networks Corporation, where he continues to develop pioneering technologies in communication. His work not only reflects his individual creativity but also contributes to the broader advancements in the industry. The impact of his patent demonstrates his commitment to enhancing customer interactions through technology.
Collaborations
Throughout his career, Kefford has worked alongside talented professionals such as Jonathan Braganza and Nishu Sharma. These collaborations have likely enriched his work environment and fostered a culture of innovation and creativity within his team.
Conclusion
Timothy Kefford's contributions to the field of electronic communication highlight the importance of innovation in enhancing customer service and operational efficiency. With his patented systems, businesses can look forward to improved communication strategies that ultimately benefit their clients and agents alike.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.