Company Filing History:
Years Active: 2000-2005
Title: The Innovations of Timothy John Cogger
Introduction
Timothy John Cogger is an accomplished inventor based in Chapel Hill, NC (US). He has made significant contributions to the field of customer service management through his innovative patents. With a total of 2 patents, Cogger has developed systems that enhance the efficiency of customer care and trouble management.
Latest Patents
Cogger's latest patents include an integrated interface for web-based customer care and trouble management. This system and method allow for the opening and tracking of trouble tickets over the public Internet. The customer service management system utilizes information from a customer profile record, which is accessible by a remote customer workstation equipped with a web browser and Internet access. The customer profile information is instrumental in prepopulating data fields in dialogs used to open a trouble ticket. Once a trouble ticket is initiated, the customer workstation can track existing trouble tickets through a browser-based graphical user interface. This interface provides both current and historical status reports regarding the actions taken to resolve network events and identifies the service organizations responsible for these resolutions.
Career Highlights
Throughout his career, Timothy John Cogger has worked with notable companies such as MCI WorldCom, Inc. and WorldCom, Inc. His experience in these organizations has contributed to his expertise in customer service management systems.
Collaborations
Some of Cogger's coworkers include Isaac A. Kunkel, III and David Todd Miller. Their collaboration has likely played a role in the development of innovative solutions in the field.
Conclusion
Timothy John Cogger's contributions to customer service management through his patents demonstrate his commitment to innovation. His work continues to influence the way customer care is managed in the digital age.