The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 22, 2005
Filed:
Sep. 24, 1998
Timothy John Cogger, Chapel Hill, NC (US);
Isaac A. Kunkel, Iii, Apex, NC (US);
David Todd Miller, Fuquay-Varina, NC (US);
Suma P. Patil, Apex, NC (US);
Timothy John Cogger, Chapel Hill, NC (US);
Isaac A. Kunkel, III, Apex, NC (US);
David Todd Miller, Fuquay-Varina, NC (US);
Suma P. Patil, Apex, NC (US);
WorldCom, Inc., Clinton, MS (US);
Abstract
A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.